Aircall Review
Reviewed by Carlos Gil · Founder & Editor, The Best Network
Updated 9 min readEditorially reviewed
Quick facts
- Starting price
- Essentials $30/license/mo billed annually ($40 monthly), 3-license minimum
- Free plan
- No
- Best for
- Sales and support teams of three or more that need call queues, IVR and help desk or CRM integrations from the first plan
- Platforms
- Aircall Workspace for desktop and web, iOS and Android apps, CTI integrations; APIs and webhooks on every plan
BestStacked Score
Weighted average of 5 categories. Methodology below.
Quick answer
What is Aircall, and is it worth paying for?
Aircall is a cloud business phone system for sales and support teams. Every plan includes one local or toll-free number, unlimited calls within the US and Canada, call queues, IVR, recording, transcripts, a shared call inbox, AI Voice Agents with 50 minutes a month, and integrations with tools such as HubSpot, Zendesk, Pipedrive and Slack. It's worth paying for if your team runs inbound queues or works inside a help desk or CRM all day. Essentials costs $30 per license a month billed annually ($40 monthly), with a 3-license minimum, checked on Aircall's pricing page on October 13, 2026. AI call summaries need Professional ($50 annual, $70 monthly) or the AI Assist add-on, and Aircall's help center says subscriptions aren't refunded.
- Best for
- Support desks and inside sales teams of 3 to 100 people who want queues, IVR and Zendesk, HubSpot or Pipedrive logging without a contact center contract.
- Skip it if
- You're a solo user or a pair (the minimum is 3 licenses), call abroad often, or want AI summaries on a budget plan.
- Strongest capability
- Call-center basics on the entry plan: call queuing, IVR, ring groups, recording, warm transfers and a shared call inbox, plus 250+ integrations on every plan.
- Biggest limitation
- Cost and commitment: $90 a month minimum on Essentials, AI summaries and Salesforce gated to Professional or add-ons, no refunds, and licenses can't be reduced during a term.
The Verdict
Aircall's strength is that the call-center basics come on the entry plan. Essentials includes call queuing, IVR, ring groups, recording, transcripts, warm transfers, a shared call inbox and integrations with HubSpot, Zendesk, Pipedrive, Intercom, Zoho and Slack, and every plan now includes AI Voice Agents with 50 minutes a month. The catch is price and plan gates. Essentials is $30 per license billed annually with a 3-license minimum, so the smallest account is $90 a month. AI call summaries, smart routing, queue callback, the Power Dialer, live monitoring and Salesforce need Professional ($50 annual, $70 monthly), and Essentials users pay for AI Assist separately. International calls are quoted by sales. Aircall's own pages disagree on the trial allowance, its integration count, uptime and support access, and its help center says subscriptions aren't refunded. We score Aircall 8.2/10.
Best for
Sales and support teams of three or more that live in a help desk or CRM and need queues and IVR from day one.
Skip if
You need one or two lines, mostly call outside North America, or want AI summaries without paying for Professional or an add-on.
The Background
What Is Aircall?
Aircall (aircall.io) is a cloud phone system. Customers with US, Canadian or Mexican billing addresses contract with Aircall.io, Inc. in New York, and most others with the French company Aircall SAS. It is sold in three plans, Essentials, Professional and Enterprise, and is aimed at sales and customer support teams rather than single users: both self-serve plans require at least 3 licenses. Calls run through the Aircall Workspace app on desktop and web, or the iOS and Android apps, and through CTI integrations inside tools such as Salesforce, HubSpot and Zendesk. On top of the phone system, Aircall sells AI Voice Agents (autonomous voice agents billed by the minute, also available without the phone system from $100 a month), AI Messaging Agents for SMS and WhatsApp, and the AI Assist and AI Assist Pro conversation intelligence add-ons. Aircall says more than 23,000 businesses use it.
The Product
Aircall Features: What You Actually Get
Calling, queues and IVR on every plan
Each plan includes one local or toll-free number, unlimited inbound and internal calls (toll-free excluded) and unlimited outbound calls within the US and Canada, subject to Aircall's terms. The comparison table ticks call queuing, IVR, time-based routing, ring groups, extensions, warm transfers, hold music, call recording, parallel calls and unlimited simultaneous outbound calls on Essentials. Smart routing based on CRM data and queue callback start on Professional. Extra numbers are $6 a month each, and Essentials is capped at 3 teams.
A 10-person ecommerce support team sets up an IVR that sends order questions and returns to separate queues, with after-hours calls going to voicemail.
AI Voice Agents
Every plan now includes Aircall's AI Voice Agents with 50 minutes a month, and new accounts get 100 minutes at sign-up. Aircall says the agents speak 38 languages, answer and route calls, run outbound campaigns from triggers, and can act in connected tools such as Shopify, Stripe, Calendly or a CRM during a call. Extra minutes cost $0.49 each pay-as-you-go ($0.39 above 2,500 minutes) or come in bundles of 500 minutes for $175 and 2,500 minutes for $725. Aircall's July 2026 release notes say the agent moved to GPT-5.4 and added drafts for testing changes before they go live.
A home services company lets the AI Voice Agent answer after-hours calls, collect the address and problem, and book a slot in the calendar.
AI Assist and conversation intelligence
Call and voicemail transcription are ticked on every plan. AI Assist adds call summaries, key topics, talk-to-listen ratios, trending topics and call scoring; it has been included on Professional since February 11, 2026, while Essentials customers can trial it for 14 days and then buy it (the pricing page's embedded plan data lists $9 per license a month). AI Assist Pro ($49 per user a month billed annually) adds live transcription, live prompts, sales playbooks such as BANT and MEDDIC, custom summaries and automated scorecards. Aircall's help center lists 7 verified languages and 17 more on a best-effort basis.
A sales manager on Professional reviews AI summaries and talk-to-listen ratios for each rep's discovery calls before weekly coaching.
Sales and supervisor tools on Professional
Professional adds a Power Dialer that imports up to 1,000 numbers and dials them in sequence, outbound call campaigns with automated retries, voicemail drop, call whispering and barge, mandatory call tagging, live monitoring and user-level analytics. Analytics history is up to 6 months on both self-serve plans, with unlimited history through the Analytics+ add-on ($15 per seat a month) on Enterprise. Call recordings are available in the dashboard for 6 months, with older recordings by request.
An inside sales team loads a list of 400 trial sign-ups into the Power Dialer, leaves pre-recorded voicemails, and a manager whispers to a new rep during live calls.
Integrations, security and admin
Aircall's pricing page lists 250+ integrations on all plans, with HubSpot, Zendesk, Pipedrive, Intercom, Zoho and Slack ticked on Essentials, and Salesforce Sales Cloud and Service Cloud plus the Messaging API on Professional and up. APIs and webhooks, role-based permissions, Google sign-in and two-factor authentication are on every plan; SAML SSO and SCIM are Enterprise only. Aircall's security page says it is SOC 2 Type II compliant, hosts on AWS, encrypts data with AES-256 at rest and TLS in transit, and shows HIPAA, GDPR and CSA STAR badges.
A support team on Essentials opens a Zendesk ticket automatically for every inbound call, with the recording and transcript attached.
Feature recap
- Unlimited calls within the US and Canada on every plan
- Call queuing, IVR, ring groups and recording from Essentials
- AI Voice Agents with 50 minutes a month on every plan
- AI summaries and scoring included on Professional, paid add-on on Essentials
- Power Dialer, smart routing, queue callback and live monitoring on Professional
- 250+ integrations, with Salesforce from Professional
- APIs and webhooks on all plans; SAML SSO on Enterprise
- 3-license minimum on Essentials and Professional
The Numbers
Aircall Pricing: Every Plan Explained
These prices come from Aircall's pricing page with the United States selected, checked October 13, 2026, in USD per license a month. Annual prices are shown as a monthly figure; monthly prices are the page's "Pay monthly" values. Both self-serve plans need at least 3 licenses whichever billing cycle you choose. Aircall says there are no administrative recovery fees, but taxes, international calls and add-ons are extra.
| Plan | Monthly | Annual | Included Features | Best For |
|---|---|---|---|---|
| Essentials | $40/license/mo | $30/license/mo | 3-license minimum, up to 3 teams, 1 number included; unlimited US and Canada calls; call queuing, IVR, ring groups, recording, transcription; shared inbox; basic analytics (6 months); 250+ integrations incl. HubSpot, Zendesk, Pipedrive, Slack; 50 AI Voice Agent minutes a month. No AI summaries without the AI Assist add-on, no Salesforce | Small support and sales teams |
| ProfessionalBest value | $70/license/mo | $50/license/mo | 3-license minimum, unlimited teams; everything in Essentials plus AI Assist (summaries, sentiment, key topics, scoring), smart routing, queue callback, Power Dialer, outbound campaigns, voicemail drop, whisper and barge, live monitoring, Salesforce integrations, Messaging API | Growing teams with supervisors or Salesforce |
| Enterprise | Custom | Custom | 25-license minimum; everything in Professional plus unlimited global calls (subject to terms), custom onboarding, prioritized support, API developer support, enterprise SLA and compliance (HIPAA, GDPR, SOC 2), SAML SSO and SCIM | Large teams and regulated industries |
| AI Voice Agents (standalone) | $125/mo minimum | $100/mo minimum | AI Voice Agents without the Aircall phone system; 38 languages, custom voices, outbound triggers, in-call actions. Usage $0.49/min pay-as-you-go ($0.39 above 2,500 minutes), or 500 minutes for $175 and 2,500 minutes for $725 | Teams that only want an AI answering agent |
| Add-ons | Per seat or usage | Per seat or usage | Extra numbers $6/mo each; AI Assist Pro $49/seat/mo; WhatsApp in Aircall $10/seat/mo; Analytics+ $15/seat/mo; Aircall for Salesforce Voice $30/seat/mo; AI Messaging Agents $0.15-$0.35 per conversation; branded caller ID $0.08 per call | Specific needs |
Because of the 3-license minimum, the smallest Essentials account costs $90 a month billed annually or $120 monthly, and the smallest Professional account $150 or $210 (our arithmetic from Aircall's listed prices). A five-person team pays $150 a month on Essentials and $250 on Professional billed annually, before extra numbers, international calls, AI Voice Agent minutes beyond the included 50 and add-ons. The pricing page says annual billing saves 25%; that matches Essentials ($30 vs $40), while Professional's gap ($50 vs $70) works out to about 29%. The free trial runs 7 days and ends on its own; it doesn't allow number porting. Aircall's US terms (version 6.10, effective September 10, 2026) renew every subscription automatically for the same length unless either side gives written notice at least 30 days before the term ends, and don't allow licenses to be reduced during a term. Aircall can revise fees on 30 days' notice; for annual plans, increases are announced at least 45 days before the term ends and apply from the renewal. Late payments carry 1.5% interest a month. The help center lets accounts with 1 to 10 seats cancel in the dashboard, effective at the end of the billing period, but annual, committed and larger accounts still need 30 days' written notice, and it says refunds aren't available. The terms do provide a pro-rata refund of unused prepaid fees when the agreement ends for a reason other than the customer's breach.
Read before you buy
Where Aircall's own pages differ
Trial allowance: the help center's trial article says the 7-day trial includes up to 3 numbers, unlimited users, up to 3 teams, 100 call minutes and 100 SMS segments. Aircall's US terms (effective September 10, 2026) describe the free trial as 1 number license, 3 user licenses and up to 40 outbound minutes, and let Aircall add restrictions at any time.
Integration count and uptime: the pricing page's plan cards and comparison table say 250+ integrations, while the same page's embedded structured data describes 100+ CRM and helpdesk integrations. The pricing page's structured data and the AI product page cite 99.95% uptime, while the AI Voice Agent page cites a 99.5% uptime guarantee. Ask for the SLA in writing; the pricing page lists an enterprise-grade SLA on Enterprise only.
AI Voice Agent pricing: the pricing page shows standalone AI Voice Agents from a $100 a month minimum, while the AI Voice Agent product page shows a $0 entry tier with 100 sign-up minutes and 50 minutes a month, and says there is no contract and no minimum usage. The $0 tier appears to be the allowance bundled with phone plans, but the pages don't say so.
Support and messaging: the pricing table ticks phone support on every plan, while the help center's Contacting Support article routes customers through a 24/7 AI chat assistant, mentions phone only for Sales, and limits direct support access to Owners, Admins and Supervisors. The pricing page says MMS works on US, Canadian and Australian numbers, while its own footnote says MMS is only available for US and Canada numbers. The cancellation article puts the self-serve limit at 10 seats in one place and "more than 11 seats" in another.
Data
Security, AI data use and contract terms
Aircall's security page says it is SOC 2 Type II compliant, hosted on AWS across several availability zones, and encrypts data with AES-256 at rest, TLS 1.2 in transit and SRTP for voice. It shows HIPAA, GDPR and CSA STAR badges, and describes its program as aligned with ISO 27001 rather than certified to it. The pricing page lists HIPAA, GDPR and SOC 2 compliance under Enterprise, so regulated teams should confirm which plan comes with a BAA.
Aircall's terms say its AI features don't use customer data or AI output to train the foundation models, that customers own their output content, and that Aircall monitors AI performance on customer usage unless the customer opts out in the dashboard. The security page says call transcripts are anonymized before they reach AI models. The terms also let Aircall limit usage on unlimited calling and messaging packages and charge for it, and ban robocalls, predictive dialing and bulk messages unless a bulk messaging add-on is purchased.
The Tradeoffs
Aircall Pros and Cons
What we love
- Call queuing, IVR, ring groups and recording on the entry plan
- 250+ integrations, including HubSpot, Zendesk and Pipedrive on Essentials
- AI Voice Agents with 50 minutes a month on every plan
- AI Assist summaries and scoring included on Professional since February 2026
- APIs and webhooks on every plan
- SOC 2 Type II, with HIPAA and GDPR compliance listed
What could be better
- 3-license minimum, so the smallest account is $90 a month
- AI summaries on Essentials cost extra, and Salesforce needs Professional
- International call rates are quoted by sales on self-serve plans
- Help center says no refunds, and licenses can't be reduced mid-term
- Short 7-day trial with no porting and capped call minutes
- Aircall's pages contradict each other on trial limits, integrations, uptime and support
The Audience
Who Should Use Aircall?
Best for: support teams working in a help desk
Teams of 3 to 50 agents on Zendesk, Intercom, Freshdesk or Help Scout get queues, IVR, recording and ticket logging on Essentials, with AI Voice Agents covering after-hours calls.
Best for: inside sales teams with a manager
Professional's Power Dialer, voicemail drop, whisper and barge, live monitoring and included AI Assist suit a sales team that needs coaching data and Salesforce or HubSpot logging.
Skip if: you need one or two lines
Solo users and pairs still pay for three licenses. Quo, Dialpad or KrispCall cost less for a single number, and CallHippo has more international number options.
The Methodology
How We Reviewed Aircall
This is an editorial review, not a documented hands-on test. We didn't use an Aircall account for this review. It's based on Aircall's pricing page (including its plan comparison table, add-on cards and embedded plan data), AI Voice Agent, AI, AI Assist Pro, security and integrations pages, its US Terms and Conditions (version 6.10, effective September 10, 2026), and help-center articles on the trial, trial calling limits, cancellation, AI Assist licensing and the February 2026 Professional change, porting, contacting support and the July 2026 release notes, all checked on October 13, 2026. Where Aircall's pages differ, we report both statements. No call-quality, uptime or AI accuracy results are claimed.
Our editorial evaluation considers product information, official documentation, pricing, features and professional experience. It is not a claim of documented hands-on testing.
Our review methodology →What changed
- : First published. Editorial review based on Aircall's pricing page and plan comparison data, AI Voice Agent, AI, AI Assist Pro, security and integrations pages, US Terms and Conditions (version 6.10), and help-center articles on the trial, cancellation, AI Assist licensing, porting, contacting support and July 2026 release notes, all checked October 13, 2026. Sub-scores are provisional pending editorial approval.
The Field
Aircall vs The Competition
Aircall competes with other cloud phone systems for small and midsize teams. Prices below were checked on each vendor's pricing page on October 13, 2026, using US pricing.
| Tool | Starting Price | Free plan | Best Feature | BS Score |
|---|---|---|---|---|
| Aircall | Essentials $30/license/mo billed annually ($40 monthly), 3-license minimum | No | Calling, queues and IVR on every plan | 8.2/10 |
| Dialpad | Standard $15/user/mo billed annually ($27 monthly) | No | AI transcripts and call summaries on every plan | 8.3/10 |
| Quo (formerly OpenPhone) | Starter $15/user/mo billed annually ($19 monthly) | No | Shared numbers and texting for very small teams | 8.5/10 |
| CallHippo | Basic $0 (pay for numbers); Starter $19/user/mo billed annually ($25 monthly) | Yes | Virtual numbers in many countries with a free entry plan | 8.3/10 |
| KrispCall | Starter $12/user/mo billed annually ($15 monthly) | No | Low entry price with multi-level IVR | 8.2/10 |
| RingCentral | Core $20/user/mo paid annually ($30 monthly) | No | Large-scale phone system with many add-ons | 8.4/10 |
Dialpad: Dialpad Connect Standard has no seat minimum and includes AI call summaries, but CRM integrations, hold queues and APIs need Pro ($25 billed annually, $35 monthly, 3-seat minimum). It suits teams that want AI on every call for less per seat.Read our Dialpad review →
Quo (formerly OpenPhone): Quo includes unlimited US and Canada calling and texting under fair use and its Sona AI agent from Starter, with a 7-day trial and no seat minimum. Phone menus and AI summaries for all calls start on Business ($23 billed annually).Read our Quo (formerly OpenPhone) review →
CallHippo: CallHippo's Starter plan (US/CA) includes 1,000 calling minutes and 100 SMS, and recording, IVR and HubSpot or Salesforce integrations start on Professional ($30 billed annually, $40 monthly). It has a 10-day trial with no card required.Read our CallHippo review →
KrispCall: KrispCall's Starter plan, for up to 5 users, bundles 200 outbound and 200 inbound minutes and 100 SMS segments per user, with call recording from Advance ($32 billed annually). It has no free trial, only a 14-day refund on subscriptions.Read our KrispCall review →
RingCentral: RingCentral's RingEX Core plan includes unlimited US and Canada calling, with Advanced at $25 billed annually ($35 monthly) and a 14-day trial for new subscribers.Read our RingCentral review →
In The Wild
How People Actually Use Aircall
A five-agent ecommerce support desk
Essentials ($150 a month billed annually for five licenses) covers queues, IVR, recording and Zendesk or Gorgias logging. Let the included AI Voice Agent minutes handle after-hours order-status calls, and add bundles if volume grows.
A 15-rep inside sales team on Salesforce
Professional ($50 billed annually) is the entry point for Salesforce, the Power Dialer, voicemail drop and live monitoring, and now includes AI Assist summaries and scoring. Add AI Assist Pro ($49) only for reps who need live prompts and playbooks.
A clinic or practice handling patient calls
Ask Aircall which plan includes a BAA before buying: the pricing page lists HIPAA compliance under Enterprise, which needs 25 licenses. Smaller practices should confirm HIPAA terms in writing first.
The Ecosystem
Aircall Integrations
Aircall's pricing page says 250+ integrations are available on every plan. Most help desk and CRM integrations work on Essentials; Salesforce and the Messaging API start on Professional.
- →HubSpot, Pipedrive, Zoho CRM (all plans)
- →Salesforce Sales Cloud and Service Cloud (Professional and up); Aircall for Salesforce Voice add-on
- →Zendesk, Intercom, Freshdesk, Help Scout, Front, Gorgias (help desk)
- →Slack and Microsoft Teams
- →Shopify, Stripe and Calendly actions for AI Voice Agents
- →Gong, Fireflies and other conversation tools
- →Zapier (V4 with 51 triggers and 48 actions) and Make
- →APIs and webhooks (all plans); Messaging API (Professional and up)
Plan availability above is from Aircall's pricing comparison table on October 13, 2026. Aircall's July 2026 release notes say Zendesk tokens now expire and need re-authentication, and that Zapier's integration moved to V4. Check each integration's listing in Aircall's directory for the plan it needs before buying.
Common Questions
Aircall FAQ
The Final Word
Should You Use Aircall?
Aircall is a strong fit for support and sales teams that need call-center basics, queues, IVR, recording and help desk or CRM logging, from the first plan, and it now adds AI Voice Agents to every account. It costs more per seat than Dialpad, Quo or KrispCall, requires at least three licenses, keeps AI summaries and Salesforce behind Professional or add-ons, and its terms lock in license counts with no refunds. Confirm the trial allowance, SLA and support access in writing. We score Aircall 8.2/10.
Yes, if
Your team of three or more runs inbound queues or outbound calling from a help desk or CRM and needs IVR, recording and integrations from day one.
No, if
You need one or two lines, call mostly outside North America, or want AI summaries and flexible, refundable billing on a small budget.
About the reviewer
Carlos Gil
Founder & Editor, The Best Network
Carlos Gil is the bestselling author of The End of Marketing, a LinkedIn Top Voice, and founder of The Best Network. He brings 15+ years in marketing to practical reviews of AI, SaaS, email marketing, creator, and ecommerce software.
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