Quo Review
Reviewed by Carlos Gil · Founder & Editor, The Best Network
Updated 8 min readEditorially reviewed
Quick facts
- Starting price
- Starter $15/user/mo billed yearly ($19 monthly)
- Free plan
- No
- Best for
- Small US and Canadian teams that text customers as much as they call and want shared numbers on their existing phones
- Platforms
- iOS, Android, macOS, Windows and web; API and MCP server
BestStacked Score
Weighted average of 5 categories. Methodology below.
Quick answer
What is Quo, and is it worth paying for?
Quo (formerly OpenPhone) is a business phone system that runs as an app on your phone, computer or browser. Each user gets a local or toll-free number, calls and texts to the US and Canada are unlimited under a fair use policy, and teams can share numbers and work from one inbox. Sona, its AI agent, answers calls when nobody else can. It's worth paying for if you're a small team in the US or Canada that texts customers a lot and doesn't need call-center features like queues. Plans start at $15 per user a month billed annually ($19 monthly) for Starter, checked on Quo's pricing page on October 13, 2026. Texting US numbers also needs carrier registration ($19.50 once plus $1.50 to $3 a month), and payments are non-refundable.
- Best for
- Small businesses, agencies and home-service or professional firms that run sales and support over calls and texts from shared numbers.
- Skip it if
- You need call queues, a contact center or outbound dialers, or most of your calling is outside the US and Canada.
- Strongest capability
- Shared numbers with team texting: unlimited US and Canada calls and texts on every plan, internal threads, snippets and scheduled messages in one inbox.
- Biggest limitation
- Phone menus, CRM integrations, automatic recording and AI summaries of all calls start on Business ($23), there's no call queue feature listed, and Sona's free allowance is about 10 calls a month.
The Verdict
Quo is the simplest way for a small team to get business numbers on the phones they already carry. Every plan includes unlimited calling and texting within the US and Canada (under a fair use policy without published caps), shared numbers, voicemail transcripts, Zapier, Make, Slack, webhooks and the API, plus Sona, an AI agent that answers calls 24/7, with 1,000 credits (about 10 calls) a month before you pay for a credit tier. The useful team features cost more: phone menus, transfers, automatic recording, AI summaries of every call, analytics and the HubSpot, Salesforce, Pipedrive and other CRM integrations start on Business ($23 billed annually, $33 monthly). Quo's pricing page lists no call queue feature, phone support is only on Scale, texting US numbers needs carrier registration that can't be done during the trial, and payments are non-refundable. Quo's own pages also disagree on how long numbers and data are kept after you cancel. We score Quo 8.5/10.
Best for
Small US and Canadian teams that want shared numbers, team texting and an after-hours AI answering agent at a low per-user price.
Skip if
You run a call center, need queues or dialers, call mostly outside North America, or want refundable billing.
The Background
What Is Quo?
Quo is a cloud (VoIP) phone system for small businesses, run by OpenPhone Technologies, Inc. The company renamed OpenPhone to Quo in a blog post published September 23, 2025, saying the product itself wasn't changing; it also said it had raised $105 million. Calls and texts run over Wi-Fi or mobile data through Quo's iOS, Android, macOS, Windows and web apps, so your Quo number sits alongside your personal number. Each user gets one local or toll-free number, extra numbers are $5 a month, and numbers can be shared by a team. On top of calling and texting, Quo sells Sona (an AI agent that answers calls and follows up by text), Quo Agent (an in-app AI assistant in beta) and AI call summaries, and connects to CRMs, Zapier, Make and AI assistants through an MCP server. Quo says it powers conversations for 90,000+ businesses; that's its own figure.
The Product
Quo Features: What You Actually Get
Shared numbers and team texting
Every plan includes unlimited calls and texts to US and Canadian numbers, subject to Quo's fair use policy, which names no numeric caps but lets Quo limit or charge for usage it considers abnormal. Teams can share a number (up to 10 paid users on Starter, unlimited on Business and Scale) and use internal threads, snippets, scheduled messages, auto-replies and group texts of up to 9 people. Texting US numbers requires carrier registration first.
A four-person cleaning company shares one main number, texts quotes and arrival times to customers, and leaves internal notes on each conversation.
Call flows, phone menus and recording
Starter covers business hours, basic forwarding, call hold and ring-all or random ring groups, with manual call recording. Business adds multi-level phone menus (IVR), custom ring order, call transfers, group calling, advanced forwarding and automatic recording. Quo's pricing page has no call queue feature, and its help center notes that 14 US states require all parties to consent to recording.
A law firm on Business routes callers through a menu (1 for new matters, 2 for existing clients) and records calls automatically on its intake line.
Sona AI agent
Sona answers inbound calls 24/7, answers questions from a knowledge base you write, takes messages, texts links mid-call and transfers to teammates; it doesn't make outbound calls. Each workspace gets 1,000 credits a month (100 per call, so about 10 calls); paid tiers run from $25 for 4,000 credits to $199 for 60,000, with overages from $1.00 down to $0.45 a call. Overages are off by default, so Sona stops and calls fall back to your call flow when credits run out. Sona's SMS lead follow-up is a free beta on every plan.
A plumber puts Sona after business hours, collects the caller's address and problem, and wakes up to a summary in the inbox.
AI summaries, transcripts and Quo Agent
Business and Scale transcribe and summarize every recorded call, in 40+ languages according to the help center; Starter gets summaries only for calls Sona handles. Scale adds AI call tags, and Quo's help center says AI action items are Scale-only. Quo Agent, launched in beta on September 24, 2026, lets you ask about conversations in plain language and draft replies, free during the beta on every plan.
A sales manager asks Quo Agent which leads went unanswered this week and assigns follow-up tasks.
Integrations, API and MCP
Slack, email notifications, Google Contacts, webhooks, Zapier, Make and the API are on every plan. The CRM and industry integrations (HubSpot, Salesforce, Zoho CRM, Pipedrive, Attio, HighLevel, Clio, Jobber, Gong, Housecall Pro and JobTread) need Business or Scale. Quo also offers an MCP server for Claude, ChatGPT and Grok. Texts sent through the API, Zapier, Make, Clay or AI assistants cost $0.01 per US or Canadian segment from a prepaid balance, even though the same texts are free from the app.
A real estate team on Business logs every call and text to HubSpot and sends a Slack alert when a new lead texts in.
Feature recap
- Unlimited US and Canada calling and texting on every plan, under a fair use policy
- One local or toll-free number per user; extra numbers $5 a month
- Shared numbers, internal threads, snippets, scheduled messages and group texts
- Phone menus, transfers, ring order and automatic recording from Business
- Sona AI agent with 1,000 free credits (about 10 calls) a month per workspace
- AI call summaries and transcripts on Business and Scale
- CRM integrations from Business; Zapier, Make, Slack, webhooks, API and MCP on all plans
- HIPAA BAA available on Business and Scale; SOC 2 Type II
The Numbers
Quo Pricing: Every Plan Explained
Quo charges per user. The prices below are from Quo's pricing page, checked October 13, 2026, in USD before taxes; annual prices are shown as a monthly figure. Every plan includes one number per user and unlimited US and Canada calling and texting under the fair use policy.
| Plan | Monthly | Annual | Included Features | Best For |
|---|---|---|---|---|
| Starter | $19/user/mo | $15/user/mo | 1 number per user, unlimited US/CA calls and texts, shared numbers for up to 10 users, manual recording, voicemail transcripts, Sona (1,000 credits), Zapier, Make, Slack, webhooks, API and MCP, email support | Solo operators and very small teams |
| BusinessBest value | $33/user/mo | $23/user/mo | Everything in Starter plus phone menus, call transfers, ring order, group calling, automatic recording, AI summaries and transcripts of all calls, analytics, CRM integrations (HubSpot, Salesforce, Pipedrive and more), HIPAA BAA, live chat support | Most teams that use menus or a CRM |
| Scale | $47/user/mo | $35/user/mo | Everything in Business plus AI call tags, dedicated onboarding, priority chat and email support, and inbound phone support (Monday to Friday, 8 AM to 5 PM PT) | Larger teams that want phone support |
| Sona credit tiers | Free to $199/mo | Credits refresh monthly | Free 1,000 credits (about 10 calls); $25 for 4,000; $49 for 10,000; $99 for 25,000; $199 for 60,000. Overages $1.00 to $0.45 per call if enabled; unused credits expire each period | Teams using Sona for more than a few calls |
| Usage and fees | Varies | — | Extra numbers $5/mo; carrier registration $19.50 once plus $1.50-$3/mo ($15 to resubmit); API, Zapier and Make texts $0.01 per segment; international calls and texts from prepaid credits (India $0.07-$0.09 a minute); telecom taxes in 16 states | Add as needed |
The headline price is low, but most teams will want Business: a five-person team on Business billed annually pays $115 a month, plus $1.50 a month and a one-time $19.50 for carrier registration if it texts US numbers, plus $5 for each number beyond one per user (our arithmetic from Quo's listed prices). Sona's free credits cover about 10 calls a month for the whole workspace, so a business that wants it answering after hours every day will likely need a paid tier from $25. The 7-day trial requires a credit card, and you can't text US numbers or call internationally during it because carrier registration is only for paid accounts; Sona's own 7-day trial converts to a paid tier unless you cancel. Quo's help center says upgrades are prorated immediately, downgrades take effect at renewal, and payments already made are non-refundable; the terms of service (revised June 11, 2025) also say all fees are non-refundable and that subscriptions renew automatically for the same term. You cancel in the app and keep service until the period ends. Quo adds federal, state and local telecom taxes for billing addresses in 16 states.
Before you text
Carrier registration, fair use and HIPAA
Every Quo customer who texts US numbers must complete A2P 10DLC carrier registration, even for personal use. Businesses with an EIN pay $19.50 once (passed to The Campaign Registry) and $1.50 a month ($3 for non-profits); sole proprietors pay $2 a month and can clear only one number. A rejected application costs $15 to resubmit. Quo says most approvals take 24 to 48 hours but some take 20 to 30 days or more, and you can't text US numbers while you wait. Toll-free numbers need a separate, free registration that takes two to three weeks.
Quo's fair use policy (revised December 1, 2025) sets no numeric limits but lets Quo cap usage, charge overages or end service if it judges usage abnormal. It bans auto-dialers and bots for calling, cold messages without opt-out language, and categories such as high-risk lending, cannabis, gambling and lead resale.
Quo signs a HIPAA Business Associate Agreement on Business and Scale. Its help center says text messages and third-party integrations are not covered services under the BAA, so the customer carries responsibility for any patient information sent that way. Quo says it is SOC 2 Type II certified; the report is available through sales. None of this is legal advice.
Read before you buy
Where Quo's own pages differ
Numbers after you cancel: the pricing page FAQ says numbers are saved for 60 days, the help center's subscription article says numbers are held for 30 days at most (14 days after failed payments), and the terms of service say Quo keeps each number for no more than 45 days. If you plan to port your number out, start before you cancel.
Data after you cancel: the pricing page says conversations and data stay accessible during the 60-day hold, the help center's security article lists a 30-day retention period after cancellation, and the terms say customer data may be deleted 90 days after termination.
Sona: the pricing and Sona pages say it is included on every plan with 1,000 free credits, while the help center's Sona article calls it an add-on for all plans. The Sona page's FAQ says it speaks English, Spanish and French; the page's structured data says it supports only English.
Plan details: the pricing page shows Scale at $35 per user billed annually, but its structured data lists $33. The pricing page lists basic call forwarding on Starter, while the help center's plan table marks call forwarding as unavailable on Starter. The security page says data in transit uses TLS 1.2+, the help center says TLS 1.3.
The Tradeoffs
Quo Pros and Cons
What we love
- Unlimited US and Canada calling and texting on every plan
- Shared numbers and team texting built for small teams
- Apps on iOS, Android, Mac, Windows and web; no desk phones needed
- Sona AI agent included with a small free monthly allowance
- Zapier, Make, Slack, webhooks, API and MCP on the entry plan
- Free number porting in and out
What could be better
- Phone menus, CRM integrations and AI summaries of all calls start on Business
- No call queue feature listed on the pricing page
- Texting needs carrier registration fees and can't start during the trial
- Sona's free credits cover only about 10 calls a month per workspace
- Payments are non-refundable; phone support only on Scale
- Quo's pages disagree on number and data retention after cancelling
The Audience
Who Should Use Quo?
Best for: home-service and local businesses
Teams that book jobs by text and phone get shared numbers, auto-replies for missed calls, Sona for after-hours calls, and Jobber, Housecall Pro or JobTread integrations on Business.
Best for: small sales and client-service teams
Agencies, real estate teams and professional firms that live in HubSpot, Pipedrive, Salesforce or Clio can log calls, texts and AI summaries to the CRM from the Business plan.
Skip if: you run a call center or call abroad
Teams that need call queues, power dialers or live monitoring, or that call mostly outside North America, are better served by Aircall, Dialpad or CallHippo's higher tiers.
The Methodology
How We Reviewed Quo
This is an editorial review, not a documented hands-on test. We didn't use a Quo account for this review. It's based on Quo's pricing page and plan comparison table, homepage, Sona, integrations, international rates and security pages, its rebrand announcement, fair use policy (December 1, 2025) and terms of service (June 11, 2025), and help-center articles on plans, billing, the trial, prepaid credits, Sona pricing, carrier registration, porting, phone menus, ring groups, call recording, transcripts, integrations, HIPAA, SOC 2, security and support hours, plus its changelog, all checked on October 13, 2026. Where Quo's pages differ, we report both statements. No call quality, deliverability or AI accuracy results are claimed.
Our editorial evaluation considers product information, official documentation, pricing, features and professional experience. It is not a claim of documented hands-on testing.
Our review methodology →What changed
- : First published. Editorial review based on Quo's pricing page and plan comparison table, homepage, Sona, integrations, rates and security pages, rebrand announcement, fair use policy, terms of service, help-center articles on plans, billing, trial, credits, Sona pricing, carrier registration, porting, call flows, recording, transcripts, integrations, HIPAA, SOC 2 and support hours, and its changelog, all checked October 13, 2026. Sub-scores are provisional pending editorial approval.
The Field
Quo vs The Competition
Quo competes with other app-based phone systems for small teams. Prices below were checked on each vendor's pricing page on October 13, 2026, using US pricing.
| Tool | Starting Price | Free plan | Best Feature | BS Score |
|---|---|---|---|---|
| Quo | Starter $15/user/mo billed yearly ($19 monthly) | No | Shared numbers and team texting | 8.5/10 |
| CallHippo | Starter $19/user/mo billed yearly ($25 monthly) | Yes | Unlimited US/CA minutes on Starter, with a 10-day trial | 8.3/10 |
| KrispCall | Starter $12/user/mo billed yearly ($15 monthly) | No | Multi-level IVR on the entry plan and a 14-day refund | 8.2/10 |
| Dialpad | Standard $15/user/mo billed yearly ($27 monthly) | No | Real-time transcripts and AI call summaries from Standard | 8.3/10 |
| Aircall | Essentials $30/license/mo billed yearly ($40 monthly) | No | Call queuing and 250+ integrations | Not yet reviewed |
CallHippo: CallHippo's Starter includes unlimited US and Canada minutes but only 100 texts, and its IVR, call recording and CRM integrations start on Professional ($30). Its 10-day trial needs no card. Quo is cheaper and texting-first.Read our CallHippo review →
KrispCall: KrispCall's Starter is cheaper and includes a multi-level IVR, but bundles 200 outbound minutes and 100 texts per user instead of unlimited, and caps teams at 5 users. It offers a 14-day refund on subscriptions; Quo's payments are non-refundable.Read our KrispCall review →
Dialpad: Dialpad Connect Standard includes unlimited calling, real-time transcripts and AI call summaries, with CRM integrations and 24/7 support on Pro ($25 billed yearly, $35 monthly) and a 14-day trial. It suits teams that want AI on every call from the entry tier.Read our Dialpad review →
Aircall: Aircall Essentials includes unlimited US and Canada calls, IVR, call queuing, recordings and AI transcripts, but requires at least 3 licenses. BestStacked hasn't reviewed Aircall yet.
In The Wild
How People Actually Use Quo
A solo consultant
Starter ($15 billed annually) gives a separate business number on your own phone with unlimited US and Canada calls and texts. Register as a sole proprietor ($19.50 plus $2 a month) to text US clients, and let Sona's free credits cover a few missed calls.
A five-person home-service business
Business ($23 billed annually) adds a phone menu, automatic recording, AI summaries and Jobber or Housecall Pro sync. Put Sona after hours and buy a credit tier if it handles more than about 10 calls a month.
A small medical or legal practice
Business or Scale is required for a HIPAA BAA, and Clio integration needs Business. Keep patient details out of texts and integrations, which Quo's BAA doesn't cover, and check recording-consent rules in your state.
The Ecosystem
Quo Integrations
Quo includes automation and notification integrations on every plan and reserves CRM and industry integrations for Business and Scale.
- →HubSpot, Salesforce, Pipedrive, Zoho CRM and Attio (Business and up)
- →HighLevel, Clio, Jobber, Housecall Pro and JobTread (Business and up)
- →Gong (Business and up)
- →Zapier and Make (all plans)
- →Slack, email notifications and Google Contacts (all plans)
- →Webhooks and Quo API (all plans)
- →MCP server for Claude, ChatGPT and Grok
- →Clay, Fireflies.ai and Pipedream (listed in Quo's directory)
Plan requirements come from Quo's pricing table and help center; the integrations directory itself doesn't state them. Texts sent through the API, Zapier, Make, Clay or an AI assistant are billed at $0.01 per US or Canadian segment from a prepaid balance and fail if the balance runs out. Quo's HIPAA BAA doesn't cover third-party integrations.
Common Questions
Quo FAQ
The Final Word
Should You Use Quo?
Quo is a strong, low-cost choice for small teams in the US and Canada that run their business over calls and texts: unlimited domestic usage, shared numbers, good apps and an AI answering agent on every plan. Budget for Business if you need phone menus, CRM sync or AI summaries, add carrier registration and Sona credits to the cost, and know that payments aren't refundable. Teams that need queues, dialers or heavy international calling should look elsewhere. We score Quo 8.5/10.
Yes, if
You're a small US or Canadian team that texts customers often, wants shared numbers on existing phones, and doesn't need call-center features.
No, if
You need call queues, dialers or live monitoring, call mostly abroad, or want refundable billing.
About the reviewer
Carlos Gil
Founder & Editor, The Best Network
Carlos Gil is the bestselling author of The End of Marketing, a LinkedIn Top Voice, and founder of The Best Network. He brings 15+ years in marketing to practical reviews of AI, SaaS, email marketing, creator, and ecommerce software.
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